Serenade Custom Warranty

Confidence Behind Every Carbon Wheel

At Serenade Custom, we believe buying carbon wheels should be a confident and enjoyable experience.

Our warranty program is designed to provide long-term support for riders who choose Serenade carbon wheels. From road racing to gravel adventures and MTB riding, we stand behind our products with a clear warranty process and reliable customer service.

Contact Warranty Support →
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2 YearsReplacement Parts
6 MonthsFree Replacement
15% OffAfter 2 Years
Inspected Before Shipment
Our Warranty Commitment

Quality Carbon Wheels.
Long-Term Support.

Every Serenade Custom wheelset is carefully inspected before shipment to ensure:

  • Carbon rim quality
  • Correct component installation
  • Wheel tension accuracy
  • Product specification compliance
Our goal is simple: Deliver reliable carbon wheels and provide support throughout your ownership experience.
Warranty Timeline

Serenade Custom Warranty Period

A clear, four-stage protection plan — from the moment your wheels arrive to years down the road.

First Step

Delivery Inspection

Please inspect your wheelset immediately after receiving your order. If you notice:

  • Shipping damage
  • Manufacturing defects
  • Incorrect products
  • Missing components

Please contact Serenade Custom before installation or riding.

0 – 30 Days

Product Quality Guarantee

If your product has a confirmed manufacturing defect within 30 days after delivery, Serenade Custom provides:

  • Product inspection
  • Repair solution or replacement
  • Refund support when applicable
  • Return shipping covered by Serenade Custom for approved cases

Examples:

  • Carbon rim production defects
  • Incorrect product shipment
  • Factory assembly issues
30 Days – 6 Months

Free Replacement Support

For approved manufacturing defects between 30 days and 6 months, Serenade Custom provides:

  • Free replacement product
  • Technical support
  • Replacement arrangement

Customers may be required to provide:

  • Order information
  • Photos or videos
  • Product condition details
6 Months – 2 Years

Replacement Parts Program

For warranty issues after 6 months and up to 2 years, we provide:

  • Free replacement parts
  • Technical guidance
  • Repair recommendations

Possible replacement parts include:

  • Carbon rim components
  • Spokes
  • Nipples
  • Hub-related parts (depending on situation)

Shipping costs for replacement parts are paid by the customer.

After 2 Years

Continued Rider Support

Even after the standard warranty period, Serenade Custom continues supporting riders:

  • Product consultation
  • Replacement recommendations
  • 15% discount on replacement products

Our goal is to help you continue riding with confidence.

Coverage Details

What Our Warranty Covers

Transparent rules — so you know exactly what is protected, and what isn't.

✓ Covered Issues

Warranty applies to verified manufacturing problems including:

Carbon Structure

  • Carbon rim manufacturing defects
  • Structural issues caused by production
  • Material quality problems

Assembly

  • Incorrect factory assembly
  • Manufacturing-related spoke problems
  • Component installation defects

Order Accuracy

  • Incorrect model shipped
  • Incorrect specifications compared with confirmed order

✕ Warranty Exclusions

Warranty does not cover damage caused by:

Accidents & Impact

  • Crashes
  • Collisions
  • Rock strikes
  • External impacts
  • Transportation damage after delivery

Improper Use

  • Riding beyond product limitations
  • Incorrect tire pressure
  • Incorrect tire installation
  • Unauthorized modifications

Normal Wear

  • Bearings
  • Brake pads
  • Tubeless tape
  • Cosmetic scratches
  • Normal surface wear

Incorrect Installation

  • Incorrect cassette installation
  • Incorrect axle compatibility
  • Incorrect brake setup
  • Improper maintenance
How It Works

How To Request Warranty Service

Three straightforward steps. No complicated forms, no back-and-forth.

1

Contact Serenade Custom

Provide

  • Order number
  • Product model
  • Purchase date
  • Photos / videos of the issue
2

Product Evaluation

Our team reviews

  • Product condition
  • Cause of damage
  • Warranty eligibility
3

Solution

We provide

  • Repair guidance
  • Replacement parts
  • Replacement product
  • Other suitable solutions
WARRANTY SUPPORT

Serenade Custom Carbon Wheel Warranty FAQ

Find answers about warranty coverage, carbon wheel protection, replacement support, and after-sales service.

01 How long is the warranty for Serenade Custom carbon wheels?
Serenade Custom provides warranty support from the delivery date. Warranty assistance covers confirmed manufacturing defects, including eligible carbon rim or component issues. Each case is reviewed individually based on inspection results.
02 Does the warranty cover cracked carbon rims?
Carbon rim cracks caused by confirmed manufacturing defects may qualify for warranty support. Damage caused by crashes, impacts, improper installation, misuse, or external forces is not covered.
03 Can I claim warranty for wheels purchased online?
Yes. Customers who purchased Serenade Custom wheels directly can request warranty assistance with valid order information, product details, photos, and videos.
04 Do I need to send my carbon wheels back for inspection?
Not always. Our support team will first evaluate the issue through photos, videos, and product information. If further inspection is required, return instructions will be provided.
05 Is Serenade Custom wheel warranty transferable?
Warranty coverage applies to the original purchaser. Transfer requests may be reviewed depending on the situation and available purchase information.
06 Does warranty cover shipping damage?
Shipping damage should be reported as soon as possible after delivery. Please provide package and product photos so our team can evaluate the situation.
07 Are custom carbon wheel builds covered by warranty?
Custom builds using Serenade Custom carbon rims, hubs, spokes, and components are supported under applicable warranty terms after confirming product details.
RIDE WITH CONFIDENCE

Your Carbon Wheels Are Supported Beyond The Purchase

Choosing carbon wheels is an investment in your riding experience. At Serenade Custom, we provide:

Quality products. Clear warranty terms. Reliable support.

Ride more. Worry less.

Need Warranty Support? Contact Serenade Custom →
Learn more about our story — About Serenade Custom · or how we handle returns — Refund & Returns.
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