Serenade Custom Carbon Wheelset

At Serenade bike components, we are committed to providing high-quality carbon bike wheels and components with reliable customer support. Every wheelset is carefully inspected before shipment to ensure performance, safety, and quality.

Our Refund & Returns Policy is designed to provide a clear and transparent warranty process for carbon road wheels, gravel wheels, MTB wheels, and custom bicycle components.

1. Inspection Upon Delivery

Please Inspect Your Package Immediately

When your order arrives, please carefully inspect the package and products before installation or riding.

If you find any of the following issues:

• Shipping damage
• Visible cracks or damage on carbon rims
• Incorrect products received
• Missing components
• Manufacturing defects

Please contact Serenade Custom customer service immediately.

To help us process your claim quickly, please provide:

• Order number
• Product photos
• Packaging photos
• Description of the issue
• Product serial number (if available)

Important:
Do not install or ride damaged products before contacting our support team.

2. Warranty & Return Policy

Serenade Custom provides warranty support based on the following schedule:

Within 30 Days After Delivery

Quality Issues & Manufacturing Defects

If a product has a confirmed quality issue or manufacturing defect within 30 days after delivery:

✔ Product replacement or refund may be provided
✔ Serenade Custom covers return shipping costs
✔ Inspection and verification are required before approval

Examples of covered issues:

• Carbon rim manufacturing defects
• Incorrect product shipment
• Structural defects caused by production

30 Days – 6 Months

Free Replacement Service

For confirmed manufacturing defects occurring after 30 days and up to 6 months:

✔ Free replacement product will be provided
✔ Serenade Custom covers the replacement product cost
✔ Shipping arrangements will be discussed based on the situation

Customers may need to provide:

• Photos or videos showing the issue
• Product inspection information
• Proof of purchase

6 Months – 2 Years

Replacement Parts Support

For approved warranty cases between 6 months and 2 years:

Serenade Custom provides:

✔ Free replacement parts
✔ Technical support
✔ Repair guidance when applicable

Shipping costs for replacement parts will be paid by the customer.

Covered replacement parts may include:

• Carbon rim components
• Spokes
• Nipples
• Hub-related replacement parts (depending on the case)

After 2 Years

Customer Support & Replacement Discount

For products beyond the 2-year warranty period:

Serenade Custom continues to support riders with:

✔ Replacement recommendations
✔ Technical assistance
✔ 15% discount on replacement products

Shipping costs will be the responsibility of the customer.

3. Return Requirements

To qualify for a return or replacement:

The product must:

✔ Be purchased directly from Serenade Custom
✔ Include valid proof of purchase
✔ Be returned after approval from our customer service team
✔ Include original packaging when possible

Please contact us before sending any product back.

Unauthorized returns may not be accepted.

4. Non-Warranty Conditions

Our warranty does not cover damage caused by:

Accident & Improper Use

Including:

• Crash damage
• Impact damage
• Rock strikes
• Jumping beyond product specifications
• Incorrect riding conditions

Incorrect Installation

Warranty may not apply if damage is caused by:

• Incorrect tire installation
• Incorrect spoke replacement
• Incorrect hub installation
• Improper maintenance
• Installation by an unauthorized technician

Compatibility Issues

Customers are responsible for confirming compatibility before purchase.

Warranty does not cover damage caused by:

• Incorrect freehub body
• Incorrect axle standards
• Unsupported tire sizes
• Incorrect brake systems
• Incompatible components

Normal Wear & Tear

Warranty does not cover normal replacement items:

• Bearings
• Brake pads
• Tubeless tape
• Freehub wear parts
• Spokes and nipples caused by normal use

5. Custom Orders & Special Builds

Because Serenade Custom offers personalized carbon wheel builds:

Custom products may include:

• Custom rim depth
• Custom hub options
• Custom spoke configuration
• Custom colors or finishes

Custom orders cannot be returned due to personal preference or change of mind.

However, if the product has a manufacturing defect or does not match the confirmed order specification, Serenade Custom will provide appropriate support.

6. Refund Process

Approved refunds will be processed after:

1. Product inspection
2. Confirmation of warranty status
3. Approval from Serenade Custom service team

Refunds will be issued through the original payment method.

Processing time depends on the payment provider.

7. Contact Serenade Custom

For warranty claims, returns, or technical support:

Please contact our customer service team.

Please include:

• Order number
• Product model
• Purchase date
• Photos/videos of the issue

We will review your request and provide the appropriate solution.

Ride With Confidence

At Serenade Custom, every carbon wheel is built with performance, reliability, and rider confidence in mind.

From lightweight road climbing wheels to wide gravel wheelsets and MTB carbon wheels, we stand behind the quality of our products and support every rider throughout the ownership experience.